RETURNS & EXCHANGES POLICY
We really truly hope that you are happy with your purchase. If For whatever reason you are not satisfied, we will of course be happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- An original or copy of invoice would need to be included
- We must be informed by email before any item is returned
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 14 days of the invoice date
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly contact us by email before sending the item back, we cannot process any returns that have not been pre- authorised.
2.3 Generally, the processing period is 5 working days upon receipt of your parcel.
2.4 All requests for returns will be refunded via the payment method used.
2.5 The buyer must cover the return cost of postage – unless any of the products received is deemed defective or a wrong shipment, in which case, One Look clothing will bear the cost of for you. Please note that all exchanges are subjected to stock availability
2.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.7 All returns and exchanges would need to be shipped to :
One Look clothing
2, Kelvin Grove
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.3 BeetleBug makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.4 Such returns are at all times governed by the provisions of the trading standards act
3.5 All decisions made by One look clothing are final