RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- An original or copy of invoice would need to be included
- We must be informed by email before any item is returned
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 14 days of the invoice date , and 20 days for overseas orders.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly contact us by email or using the contact us form.
2.3 Generally, the processing period is 5 working days upon receipt of your parcel.
2.4 All requests for returns will be refunded via the payment method used.
2.5 If any of the products received is deemed defective or a wrong shipment, One Look clothing will bear the cost of for you. Please note that all exchanges are subjected to stock availability
2.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.7 All returns and exchanges made via our online portal at www.onelookclothing.co.uk would need to be shipped to :
One Look clothing
3. Cowburn street
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.3 BeetleBug makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.4 Such returns are at all times governed by the provisions of the trading standards act
3.5 All decisions made by One look clothing are final